Contact

Federal Government

Federal Government Industries Image

BIS is America's Choice

Since inception, BIS has focused on dedicating our best resources to government and public entities nationwide. A few examples from BIS’s dozens of government clients include:

  • Internal Revenue Service

  • Government Accountability Office

  • Department of Justice

  • Maryland Department of Health

Our experts have been the trusted choice among entities at the federal, state, and local levels. BIS is honored to maintain status as the leading government contractor in the industry for more than two decades. 

Specialized staff manage responsibilities including:

  • assuming the FedRelay contract which requires over 70,000 minutes per month of VRI and remote captioning for over a dozen federal agencies

  • organizing customized Quality Assurance Procedure for all government entities

  • providing detailed monthly reports for federal agencies

  • receiving and fulfilling emergency and after-hours requests for clients at the federal, state, and local level

  • providing equal access to communication and language in compliance with the ADA

  • ongoing interpreter trainings specific to various agencies, including important linguistic knowledge and jargon

  • maintenance of various levels of clearance and security protocols

  • and much more

BIS is proud to be represented by interpreter-coordinators in various agencies across the United States. 

Our mission is built around the power of community engagement at every level. We guarantee two hours of custom training designed to fulfill the unique needs of every government agency on contract annually- totally free of charge! Our expertise working alongside diverse workplaces, various communication methods, etiquette in working with an interpreter, and so much more can always be customized to suit the evolving and specific needs of  government agencies across the country including public service and safety, military, financial security institutions, and more.

Federal Access Services

Birnbaum Interpreting Services has provided sign language interpreting and captioning services for the federal government since we signed our first contract with the National Oceanic & Atmospheric Administration. Since then, we have worked on hundreds of federal contracts. Current contracts include:

  • White House Office: BIS provides both Onsite & Remote ASL & CART services for the White House—including press conferences for POTUS, events at the Rose Garden, and much more.

  • Internal Revenue Service: BIS provides onsite sign language interpreting for over 300 IRS Taxpayer Assistance Centers nationwide.

  • United States Citizenship & Immigration Services: BIS is currently servicing four contracts to provide onsite and video remote interpreting for up to three USCIS locations.

  • United States Department of the Navy: BIS serves two NAVY contracts, in Philadelphia and Norfolk, providing Onsite & Remote ASL services.

The contracts above represent a small fraction of our federal client portfolio. Our integrated coordination system has a database of over 2,000 certified interpreters across the country. We are always able to onboard more clients at rapid pace without sacrificing our standard of excellence.

BIS is represented in every level of United States government, through specialized Government Project Managers. Our flexibility and adaptability helps us to make sure your unique communication needs are always met. Although BIS is headquartered in the Washington, DC metropolitan area, our interpreters are available for your requests nationwide. 

Our extensive live screening process and ongoing focus on professional development help ensure that we provide you with a qualified interpreter who is bound to a Code of Professional Conduct. For more on our quality assurance program, click here.

BIS is the U.S. Government’s Premier FedRelay Provider

Federal Relay — VRI & Remote Captioning

In spring of 2021, Federal Relay’s Contracting Officer’s Representative (COR), Craig Bikowski, hosted a seminar outlining the divestiture of their contract with Sprint. By February 2022, each federal agency would enter individual agreements to provide video remote interpreting and captioning services for their Deaf, Hard-of-Hearing, low-vision, and Spanish-speaking constituency.

BIS CEO, Brian Birnbaum, led the charge in scaling our VRI and remote captioning services to meet the potential demand of the United States federal government—which employs tens of thousands of Deaf and HH individuals. BIS would onboard over a dozen agencies in a matter of months. Despite starting several contracts mere days, if not hours, after signing the awards, BIS succeeded in filling every single request.

Since March 2022, BIS has been providing over 75,000 minutes of FedRelay services per month for the following agencies and federal contractors:

  • United States Border Patrol
  • Department of the Interior
  • Department of Education
  • Executive Office of the President
  • Office of Personnel Management
  • United States Department of Agriculture
  • Food & Drug Administration
  • Administration of Community Living
  • Department of Justice
  • General Services Administration
  • Small Business Association
  • Sky Solutions Leidos

Birnbaum Interpreting Services is proud to be the federal government’s premier provider of FedRelay services. We don’t take this job lightly, which is reflected in testimonials provided mere months into our service contracts:

USBP COR: “I want to thank you for the great work your team has done so far on this task order…all the CBP users we have spoken to have been very pleased with the service and accepted the change, which is a big accomplishment in my opinion.”

DOI Consumer: “I’ve requested services for several upcoming events for March for Women’s History Month. They’ve responded to my requests really fast and have been easy to work with so far!”

Reach out to BIS to find out more about the video remote interpreting and captioning services we provide under the FedRelay requirement.