PLEASE EMAIL ALL REQUESTS TO BISCOORD@BISWORLD.COM.

PLEASE PROVIDE THE FOLLOWING INFORMATION FOR ALL REMOTE CAPTIONING REQUESTS:

• Date of the assignment/meeting/event:

• Start Time (and time zone):

• End time:

• Duration:

• Name of client using the service (or “general audience”):

• Topic of the Event:

• POC for the Event (technical issues/difficulties- who to contact):

• What platform the Captioning will utilize:

• URL Link or dial-in number for the Captioner to connect:

• Names of the speakers/panelist/participants that are going to present on the event:

• Prep materials (agenda, PowerPoint, documents) anything that will help the Writer/Captioner to prepare for the call:

PRESCHEDULED VRI REQUESTS:

• Name of Requester:

• Topic of the Assignment:

• Date of the Request:

• Start and End time of Request (including time zone):

• Prep materials (agenda, PowerPoint, documents) anything that will help the Interpreter to prepare for the call Link to join, if applicable:

ADDITIONAL NOTES

CART:

•  We will send a transcript of the CART event within 24 hours following the event.

• For prescheduled events, we encourage that CART requests be submitted as soon as you are aware of your need.

• Please submit CART requests via biscoord@bisworld.com

 VRI:

• For prescheduled events, we encourage that VRI requests be submitted as soon as you are aware of your need.

• Please submit all VRI requests to VRI@bisworld.com

• If you have a VRI request between 7pm-7am EST, call 877-247-8742. An interpreter will be available within 15 minutes to process your call.

• Your StarLeaf account allows you to contact the VRI team for any ad hoc calls between the hours of 7-7EST M-F.

CONNECTING WITH STARLEAF FOR ON-DEMAND VIDEO REMOTE INTERPRETING

Image 1: The StarLeaf page, where you type in your email to continue registering.

Image 2: The code you will receive in your email inbox to log in for the first time during registration.

Image 3: The area on the StarLeaf page where you enter the six-digit code sent to your email inbox.

Image 4: The “Calls” button on the left hand side of the page. Click this to begin an on-demand call.

Image 5: The search field screen. By typing “BIS Interpreter” you bring up the “BIS Interpreter Group.” A video icon appears to the right of the “BIS Interpreter Group” which starts a call.

Image 6: An button with a star with the word “Favorites” below it appears after your call. Click the Favorites button to save us as a favorite.