Contact

VRI & Remote Captioning Request Instructions

PLEASE EMAIL ALL REQUESTS TO BISCOORD@BISWORLD.COM.


PLEASE PROVIDE THE FOLLOWING INFORMATION FOR ALL REMOTE CAPTIONING REQUESTS:

  • Date of the assignment/meeting/event:

  • Start Time (and time zone):

  • End time:

  • Duration:

  • Name of client using the service (or “general audience”):

  • Topic of the Event:

  • POC for the Event (technical issues/difficulties- who to contact):

  • What platform the Captioning will utilize:

  • URL Link or dial-in number for the Captioner to connect:

  • Names of the speakers/panelist/participants that are going to present on the event:

  • Prep materials (agenda, PowerPoint, documents) anything that will help the Writer/Captioner to prepare for the call:


PRESCHEDULED VRI REQUESTS:

  • Name of Requester:

  • Topic of the Assignment:

  • Date of the Request:

  • Start and End time of Request (including time zone):

  • Prep materials (agenda, PowerPoint, documents) anything that will help the Interpreter to prepare for the call Link to join, if applicable:


ADDITIONAL NOTES

CART:

  •  We will send a transcript of the CART event within 24 hours following the event.

  • For prescheduled events, we encourage that CART requests be submitted as soon as you are aware of your need.

  • Please submit CART requests via biscoord@bisworld.com

 VRI:

  • For prescheduled events, we encourage that VRI requests be submitted as soon as you are aware of your need.

  • Please submit all VRI requests to VRI@bisworld.com

  • If you have a VRI request between 7pm-7am EST, call 877-247-8742. An interpreter will be available within 15 minutes to process your call.

  • Your StarLeaf account allows you to contact the VRI team for any ad hoc calls between the hours of 7-7EST M-F.

CONNECTING WITH STARLEAF FOR ON-DEMAND VIDEO REMOTE INTERPRETING

Image 1: The StarLeaf page, where you type in your email to continue registering.

 

Image 2: The code you will receive in your email inbox to log in for the first time during registration.

 

Image 3: The area on the StarLeaf page where you enter the six-digit code sent to your email inbox.

 

Image 4: The “Calls” button on the left hand side of the page. Click this to begin an on-demand call.

 

Image 5: The search field screen. By typing “BIS Interpreter” you bring up the “BIS Interpreter Group.” A video icon appears to the right of the “BIS Interpreter Group” which starts a call.

 

Image 6: An button with a star with the word “Favorites” below it appears after your call. Click the Favorites button to save us as a favorite.