BISVRI FAQ

  1. What is VRI?
  2. What are the hours of service?
  3. Who can use VRI?
  4. How do I become a BIS VRI Client?
  5. How do I access my VRI service?
  6. How much does VRI cost?
  7. How can my company save money by using VRI?
  8. How can I save time by using VRI?
  9. Do I need a login and Client ID number to access services?
  10. How do I make a request for on going interpreting needs?
  11. What equipment do I need?
  12. What is the difference between VRS and VRI?
  13. Is VRI compatible with Cable modem?
  14. Can I use VRI if I am behind a firewall?
  15. What software can I use with BIS VRI?

Q: What is Video Remote Interpreting (VRI)?

A: BIS VRI combines the power and versatility of the Internet and remotely located professional sign language interpreters to provide immediate, convenient interpreting services between Deaf, hard of hearing and hearing individuals who are in the same room.  Other than some basic equipment, obtaining an interpreter via BIS VRI is easy and fast.

Q: What are the hours of service?

A: Monday - Friday 7:00am - 7:00pm ET. We honor after hour requests with a 48 hour notice and a 60 min minimum. You can find the after-hours request form here.

Q: Who can use VRI?
A: Anyone!

Q: How do I become a BIS VRI Client?
A: Click here to fill out the “New VRI Client” form. Complete the form and press "Submit". Momentarily, our coordination staff will email a welcome packet including details regarding packages, rates and guidelines. After you sign and send it back, you will receive a Client ID number enabling you to access VRI services anytime you want.

Q: How do I access my VRI service?
A: Clients either:

  1. Call without scheduling an appointment for on-demand service:
    1. IP: call.bisvri.com
    2. Phone: 1.877.BISVRI2 (877.247.8742) OR
  2. Schedule an interpreter (If you pre-schedule, an interpreter will call you at the time designated.  Our coordination department is happy to schedule VRI sessions anytime.)

Q: How much does VRI cost?

A: BIS now offers several monthly rate plans to better meet your unique needs. You can choose from one of the following plans:

VRI Monthly Rate PlansIncluded MinutesMonthly Cost
2 Hour Plan 120 $342.00
5 Hour Plan 300 $795.00
10 Hour Plan 600 $1,350.00
15 Hour Plan 900 $1,755.00

 

Legal VRI Monthly Rate PlansIncluded MinutesMonthly Cost
1 Hour Plan 60 $210.00
2 Hour Plan 120 $402.00
5 Hour Plan 300 $945.00
10 Hour Plan 600 $1,650.00
15 Hour Plan 900 $2,205.00

Minimum monthly plan usage: All assignments are charged a minimum of fifteen minutes.

Monthly plans aren't for you? You can choose from one of our initial packages for your sporadic needs. The initial download includes a download of our software and minutes. These minutes are good for 12 months after purchase.

Initial Download Package PlansIncluded MinutesCost
Includes a software download 20 $149.99
Includes a software download 150 $499.99

Overage charge of $4.50 per min.

Once you have used the minutes in your initial package you can purchase refill minutes. These minutes are good for 12 months after purchase.

Refill Minute PlansIncluded MinutesCost
Minutes expire in 12 months 60 $249.99
Minutes expire in 12 months 90 $349.99
Minutes expire in 12 months 180 $599.99

Overage charge of $4.50 per min.

Q: How can my company save money by using VRI?
A: Typically, interpreters are only needed for 20-30 minutes at a time. The standard practice for agencies providing on-site interpreters is to charge a two-hour minimum plus travel time.

Standard InterpretingBIS VRI
20 min appt, at $75 per hour 20 min appt, at $3.00 per min
2 hour minimum 15 min minimum
$75 per hr X 2 hrs = $150 $3.00 X 15 min = $45.00
$150 - $45 = $105 savings on one appointment!

Q: How can I save time by using VRI?

A: BIS VRI uses professional, qualified interpreters who are always available.  No more calling a long list of interpreters hoping someone will be available.  BIS VRI allows you to schedule interpreting services 24/7. On-demand VRI services are provided M - F 7:00am to 7:00pm ET. After hours requests are honored with 48 hour notice and a 60 min minimum.

Q: Do I need a login and/or Client ID number to access services?
A: Yes. You will receive your Client ID number when you become a BIS VRI client. 

Q: How do I make a request for on-going interpreting needs?
A: BIS has developed an online scheduling system that is available 24/7/365 to provide greater flexibility regarding when and how you make interpreting requests. This system uses a standard Internet connection along with a standard Internet browser. 

This online scheduling system updates you periodically regarding the status of your requests. In addition, automated e-mail reminders will be generated to remind you to check the status of your request(s) online.

For clients who have questions regarding request status but do not have Internet access, feel free to contact our office during normal business hours or our emergency line after hours.  Normal business hours are 8 a.m. to 4:30 p.m. Eastern, Monday through Friday.

Requestors preferring to submit their requests in writing, please use our fax or e-mail us during normal business hours.  Fax and email requests require at least 24 hours notice to BIS VRI prior to your desired start time.  All new BIS VRI clients receive a "request by fax" form in their new customer packets, which may be filled out, signed, and faxed to our office at (301) 565-0366.  Or, you may e-mail the required information to   This email address is being protected from spambots. You need JavaScript enabled to view it.

Q: What equipment do I need?
A: A High Speed Internet connection, download of our recommended 'soft phone' program, an internal or external web camera, and a Mac, PC, or iOS device.

Q: What is the difference between VRS and VRI?
A: VRS is a phone call between parties who are in different locations. VRI replaces the physical presence of a live interpreter in situations in which everyone is in the same room.

Q: Is VRI compatible with a cable modem?
A. Yes. VRI is compatible with a cable modem if you have at least 256K bandwidth up and down.

Q: Can I use VRI if I am behind a firewall?
A: Yes, built-in firewall traversal and embedded encryption provide a secure video collaboration inside or outside the organization without additional equipment or IT resources.

Q: What software can I use with BIS VRI?
A. BIS recommends the Clearsea Soft phone. To download a free trial version, click here. BIS has tested the software and found it to be secure (AES Encryption) and provides a high quality VRI experience.

FacebookTwitterLinkedinGoogleBlogger