HOSPITALS

Prime Paradise Valley Hospital, LLC

SAN DIEGO, CA

SITUATION:

Since its establishment in 1904, Prime Paradise Valley Hospital, LLC has continued its mission of providing health care services to the surrounding diverse communities in San Diego.

With their 301-bed facility, the non-profit hospital commits the following to each patient:

  • Treat them with kindness, empathy, and dignity
  • Be courteous and professional at all times
  • Listen and be attentive to the patients' needs
  • Provide necessary information for making well-informed decisions
  • Give competent medical care and advice
  • Respect and honor privacy and confidentiality
  • Seek participation in improving quality of care and services
  • Fully respect cultural, socioeconomic, and religious diversity

RECOMMENDATIONS:

In June of 2006 Prime Paradise Valley Hospital, LLC learned about BIS VRI and quickly became a client.

RESULTS:

"Since the use of BIS VRI, we have decreased our wait time for effective communication with our Deaf patients, particularly in the ER," says Language Access Coordinator and Medical Interpreter of Prime Paradise Valley Hospital, LLC Rosanna Balistreri. "The best thing about BIS VRI is the readily available accessibility to interpreting service and the fact that it is so easy to use."

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